FAQ

Frequently Asked Questions

What types of products do you offer?
At Candle Wise, we specialise in destination inspired home fragrance. Our collection includes large and mini candles made with sustainable coconut wax, reed diffusers using a natural base oil, scoopable wax melts, and room and fabric mists. We also introduce seasonal collections such as our popular Christmas fragrances, as well as accessories and occasional bespoke pieces. Every item is designed to bring the spirit of iconic destinations into your home.

Are your products made from natural ingredients?
We use high quality ingredients, with many sourced in the United Kingdom. Our candles are created from sustainable coconut wax blends, our diffusers use a natural base oil, and our wax melts are crafted to deliver a strong and lasting fragrance. While not every element is entirely natural, we always prioritise sustainability, safety and performance.

Are your products handcrafted?
Yes. Every product in the Candle Wise range is poured, finished and packaged by hand in our Kent studio. Handcrafting allows us to maintain a high standard of quality and attention to detail that mass produced items cannot match.

Have you won any awards?
Yes. Candle Wise is proud to have won awards recognising our craftsmanship, creativity and dedication as a small independent business in Kent. These achievements reflect the passion and care we put into every product.

Do you offer private label and bespoke creations?
Yes, we offer private label services and bespoke creations for businesses and individuals. If you are a brand looking to launch your own line of candles, diffusers or wax melts, we can help you design a product range that reflects your identity while ensuring the same Candle Wise quality. Our private label partners benefit from our expertise in fragrance design, sustainable materials and hand poured craftsmanship.

We also create bespoke gifts for weddings, corporate events and special occasions. From personalised fragrance blends to customised packaging, we work closely with you to bring your vision to life. To discuss your project, please email contact@candlewise.co.uk

How do I care for my candle?
To get the best experience from your candle, we recommend the following:

  • Trim the wick to around 5 millimetres before each burn.
  • On the first burn, allow the wax to melt across the entire surface to avoid tunnelling.
  • Do not burn your candle for more than four hours at a time.
  • Keep your candle away from draughts, children and pets.

For more detailed guidance, visit our Candle Care page

What are the shipping options?
We provide several delivery choices to suit your needs:

  • Standard shipping: three to five working days
  • Express shipping: one to two working days
  • Free shipping: available on all orders over £50

Orders are packed with care and sent using reliable couriers to ensure they arrive safely.

Do you ship internationally?
At present, we ship within the United Kingdom only. Expanding to international delivery is something we are working towards, and we hope to introduce this in the near future.

How can I track my order?
When your order is dispatched, you will receive a confirmation email that includes your tracking number and courier details. You can use the link provided to follow the progress of your delivery until it arrives at your door.

How can I contact customer service?
If you have a question or need help, you can contact us by emailing contact@candlewise.co.uk or by sending us a message on WhatsApp at +44 (0) 7708 369 892. We are available Monday to Friday from 9 am to 5 pm and aim to respond within 24 hours.

Do you offer wholesale?
Yes. Candle Wise is proud to supply a growing number of independent shops, boutiques and lifestyle retailers across the United Kingdom. Our wholesale partners gain access to our core range of destination inspired fragrances as well as seasonal collections such as Christmas exclusives.

We also provide marketing support, display ideas and a dedicated contact to ensure our stockists feel supported. If you would like to become a stockist, please visit our Wholesale Enquiries page or email contact@candlewise.co.uk for more information.

How are your products packaged?
All products are carefully packaged in sturdy boxes with protective padding to ensure they arrive safely. We are mindful of our environmental impact and use recyclable or reusable materials wherever possible. Gift wrapping can also be added at checkout for that extra special touch.

Can I include a personalised message with my order?
Yes. At checkout you can include a personalised message. We will ensure it is included with your order, making it perfect for gifts.

What makes Candle Wise unique?
Candle Wise is more than a candle company. We combine the artistry of hand poured home fragrance with the storytelling of travel and culture. Every fragrance is inspired by a destination, allowing our customers to relive memories or discover new places through scent. Combined with award winning quality, sustainable ingredients and a personal approach, this is what makes Candle Wise truly unique.