FAQ
- What types of products do you offer?
At Candle Wise, we offer a wide range of products including natural wax scented candles, natural base oil diffusers, exclusive scoopable wax melts, accessories and custom-made products.
- Are your products made from natural ingredients?
We pride ourselves on using high-quality, UK-sourced ingredients. Our candles and other products are primarily made from sustainable materials such as coconut wax and coconut oil. While not all ingredients are completely natural, we focus on sustainability and the quality of our components.
- Are your products handcrafted?
Absolutely! Every product at Candle Wise is handcrafted with meticulous attention to detail. We believe in the art of crafting and ensure that each piece meets our high standards of quality.
- Have you won any awards?
Yes, we are proud award winners in the candle-making industry. Our dedication to quality and craftsmanship has been recognised by several prestigious awards.
- Do you offer private label and bespoke creations?
Yes, we offer private label services and bespoke creations. Whether you're looking to create a unique product line for your brand or a special gift, we can work with you to bring your vision to life. Contact us at contactcandlewise.co.uk for more details.
- How do I care for my candle to ensure it lasts longer?
To ensure your candle burns evenly and lasts longer:
Trim the wick to about 1/4 inch before each burn.
Allow the wax to melt across the entire surface on the first burn to prevent tunnelling.
Avoid burning your candle for more than 4 hours at a time.
Keep your candle away from drafts, pets, and children.
For more information visit the dedicated page Candle Care.
- What are the shipping options and delivery times?
We offer several shipping options to meet your needs:
Standard Shipping: 3-5 business days
Express Shipping: 1-2 business days
Free Shipping: Available on orders over £50
- Do you ship internationally?
Currently, we only ship within the UK. We are working on expanding our shipping options to include international destinations soon.
- How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website under the "Track My Order" section to check the status of your delivery.
- How can I contact customer service?
For any questions or concerns, please reach out to our customer service team at contact@candlewise.co.uk or send us a message on WhatsApp +44 (0) 7708 369 892. We are available Monday to Friday, 9 AM to 5 PM GMT, and will respond to your inquiry within 24 hours.
- Do you offer wholesale options?
Yes, we offer wholesale options for businesses interested in carrying our products. Please email us at contact@candlewise.co.uk for more information on pricing and terms.
- How are your products packaged?
Our products are packaged with care to ensure they arrive safely. Each item comes in a sturdy box with protective padding. We also offer gift wrapping options for an additional fee.
- Can I include a personalised message with my order?
Yes, you can include a personalised message with your order at checkout. Simply add your message in the "Notes" section, and we will include it with your product.
- What makes Candle Wise unique?
At Candle Wise, we pride ourselves on everything we have achieved. We value our customers and provide the best possible experience. Our handcrafted products, award-winning quality, and commitment to customer satisfaction set us apart in the industry.